Careers at BrandMuscle
Give your career a little muscle.
The BrandMuscle culture is one of innovation and teamwork. We greatly value people who are able to think on their feet in a fast moving, dynamic environment, functioning both independently and within a highly productive unit. Self-motivation, a desire to excel and the ability to both lead and follow as the situation demands are necessary parts of a BrandMuscle employee's DNA.
Since client satisfaction is the key component that makes BrandMuscle successful, all employees are expected to possess superior customer service skills, and employ them both internally and externally. Armed with this service-focused philosophy coupled with cutting edge technology, BrandMuscle is poised to grow and thrive along with its clients and employees. BrandMuscle is an equal opportunity employer.
Beachwood, Ohio
Description
The Client Service Account Executive (CSAE) assists client service teams and help desk operations. The CSAE must be familiar with the entire client service process. This position involves extensive contact with clients. Under direct supervision, the CSAE responds to client and end user requests and assists Client Service Managers (CSMs) with project workloads. Major focus of the CSAE includes:
CSAEs will be assigned multiple tasks and clients, therefore the CSAE must be flexible and able to accommodate a variety of priorities.
Requirements
College degree in advertising, marketing or related field preferred. Strong organization and communication skills required. Must be thoroughly computer literate and be able to learn new software products quickly.
Experience
One or two years of advertising, marketing or customer service experience desired.
Beachwood, OH
Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the BrandMuscle brand management solution. Engineers interpret customer business requirements and develop detailed system specifications for software development. Engineers build out the data and process components in a .NET/Ms SQL Server environment. Components are integrated into the base product and subjected to several rounds of testing before release to the customer.
Skill Sets
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2005 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation
Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication
Requirements
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time
Experience
College degree and 3+ years relevant software engineering experience desired.
The BrandMuscle culture is one of innovation and teamwork. We greatly value people who are able to think on their feet in a fast moving, dynamic environment, functioning both independently and within a highly productive unit. Self-motivation, a desire to excel and the ability to both lead and follow as the situation demands are necessary parts of a BrandMuscle employee's DNA.
Since client satisfaction is the key component that makes BrandMuscle successful, all employees are expected to possess superior customer service skills, and employ them both internally and externally. Armed with this service-focused philosophy coupled with cutting edge technology, BrandMuscle is poised to grow and thrive along with its clients and employees. BrandMuscle is an equal opportunity employer.
Client Service Account Executive
Client ServiceBeachwood, Ohio
Description
The Client Service Account Executive (CSAE) assists client service teams and help desk operations. The CSAE must be familiar with the entire client service process. This position involves extensive contact with clients. Under direct supervision, the CSAE responds to client and end user requests and assists Client Service Managers (CSMs) with project workloads. Major focus of the CSAE includes:
- Providing support and assistance to CSMs
- Testing for quality assurance
- Assisting in conducting training sessions
- Coaching new users through the post-training learning and acclimation process
- Implementing data changes requested by the client
- Interacting with development and graphic operations teams on a daily basis to ensure that communication of client project status and associated issues continue to flow
- Assisting support desk with call volume and escalated calls
CSAEs will be assigned multiple tasks and clients, therefore the CSAE must be flexible and able to accommodate a variety of priorities.
Requirements
College degree in advertising, marketing or related field preferred. Strong organization and communication skills required. Must be thoroughly computer literate and be able to learn new software products quickly.
Experience
One or two years of advertising, marketing or customer service experience desired.
Software Engineer
Product DevelopmentBeachwood, OH
Description
Software engineers (SEs) work in small teams that design, build, and deploy new applications for the BrandMuscle brand management solution. Engineers interpret customer business requirements and develop detailed system specifications for software development. Engineers build out the data and process components in a .NET/Ms SQL Server environment. Components are integrated into the base product and subjected to several rounds of testing before release to the customer.
- Under general supervision analyzes client’s requirements, configures, deploys and supports software implementations.
- Under general supervision, develops, codes, tests and debugs new software or enhancements to existing software.
- Collaborates with team members in designing new or changed software components.
- Re-factor existing code to develop scalable and extensible patterns and frameworks.
- Monitors and manages installed application software for compliance with business process requirements.
- Works with technical and client service staffs to understand and plan resolution to issues with installed production software.
- Analyzes customer suggestions for software improvement or enhancement.
- Designs and writes application software according to approved specification.
Skill Sets
Technical skill set:
Microsoft .Net Framework, .Net/C#, HTML, JavaScript, VB Script
Microsoft SQL Server 2005 (SQL, T-SQL, Stored Procedures)
Knowledge of Web Services, XML, and Service-Oriented Architectures
Familiarity with RUP process or similar SDLC process and tools
Proven familiarity with Design Patterns and refactoring
Familiarity with UML and system documentation
Analytical skill set:
Ability to translate customer specific requests into re-deployable system functions
Develop, present, and defend use cases for new product development
Diagnose, plan, and implement fixes to software bugs or design flaws
Analyze and plan data integration processes for application-to-application communication
Requirements
Ability to plan and manage your own work to meet deadlines
Eager to work on multiple teams and projects at the same time
Adaptable to multi-cultural communication and collaboration
Able to learn and apply new techniques just-in-time
Experience
College degree and 3+ years relevant software engineering experience desired.
